How Long Does Google Business Support Take To Respond to your submissions on average? You’ve set up your Google Business Profile, expecting everything to run smoothly. But what happens when it doesn’t?

When your dealing with a profile suspension, a verification delay, or a flagged post. If you’re waiting for help and wondering if you’ll ever hear back from GBP support, you’re not alone.

Let’s break down what you can expect when you reach out to Google Business Support and explore ways to speed up the process.

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Typical Response Times From Support

The answer isn’t always straightforward, as it depends on the type of issue you’re dealing with. On average, Google claims to respond within 24 hours. However, this timeframe varies depending on many factors. The truth is the rarely respond and just refer you to support articles.

For simple inquiries, such as questions about updating your GBP info. You might find your answer relatively easily from all of Google’s available support resources.

For having your google business profile verified, you may see your profile stuck on “processing up to 5 days“. In reality this may be stuck for an indefinite amount of time unless you go out of your way to contact them.

Your business is not currently visable on google maps and google is processing your verification it may take up to 5 days

But when ever you need actual help, Google will do its best to complicate the process of actually reaching out to a Google Business support agent. If you’ve ever tried to submit a support ticket and it feels like you’re stuck in limbo. Then you are defiantly not the only one.

When we used to solely rely on submitting tickets with our client. Then we rarely if ever got replies to the tickets we submit.

So, exactly how long does Google Business Support take to respond in cases like these? The truth is, unless you push for a faster response, you could be waiting indefinitely.

The Best Way to Get a Fast Response

If you’re tired of asking, how long does Google Business Support take to respond, and waiting without results. Then check out my updated guide on how to contact Google Support live chat which will be your best bet.

How to contact google business support live chat for your GBP account

While Google doesn’t advertise it widely, there is a way to access a live chat with a Google Business Profile representative. This is the fastest and most reliable method to resolve your issues quickly.

Here’s a tip that many business owners don’t know: When contacting support, if you use specific phrasing, you’re more likely to be routed to live chat. Start by selecting “Contact Us” in Google Support.

In the first step, after selecting your business profile, type “post removed” in the text box under “Tell us what we can help with.” After selecting the “post removed” option again.

Type in to the text box post removed under the issue section when contacting live support

You’ll be presented with resource links. Ignore those and hit “Next Step.” Finally, you’ll see three options: get a call, start a chat, or send an email.

Checking the google business support live chat hours or operation

If you opt for live chat, you can usually expect a response within minutes. If it’s unavailable at that time, try again later or during business hours in your time zone. Unlike email, where responses can take days, live chat allows you to interact with a human, getting real-time help.

Why Does Google Complicate The Process of Directly Contacting Support

One of the biggest reasons why you’re left asking how long does Google Business Support take to respond is that Google often directs users to help articles instead of live support.

Google, being a business, prefers to reduce costs as much as possible and avoid overwhelming their support agents so they don’t have to hire more. That’s why the initial options usually direct you to self-help resources, hoping you’ll find the solution on your own.

This saves Google money, but it also leaves many businesses in the dark when it comes to solving more complex issues. Unfortunately, unless you know how to access live support, you may end up stuck in this loop.

Google's annual profit and how this impacts support time responses for google business profile support

Check out the revenue of Google AKA Alphabet from 2002 to 2023 as seen in the graph screenshot above.

FAQ For GBP Support Response Times

Q1: How long does GBP Business Suspension Appeal Take?

A: Normally it can take a few days, anywhere from 3 – 5 days to be specific depending on the work load the support agents have.

Q2: How long for Google to reinstate my GBP business?

A: It can range from 1 – 7 days on average, again this depends on which contact method you use to contact google support. I recommend using Google Live Chat Support to expedite this process.

Q3: How can I check my GBP Google appeal status?

A: First, sign in to the Google Account linked to your Business Profile. Open appeals, select the relevant profile, and view the status: Submitted, Approved, Not Approved, Can’t be appealed, or Eligible for appeal.

Need Help With Your Google Business?

If you are looking to offload the workload that comes with managing your Google Business Profile or Improving your GBP rankings. Then I highly recommend you book a free consultation with the writer of this article, Ramzy, CEO & Founder of Vortex Ranker by clicking here.