In this guide, we’ll cover all the steps to fix a suspended Google Business Profile so you can get back to business. If you’ve logged into your Google Business Profile only to find it suspended, it’s a huge headache to deal with. But don’t worry, here’s some steps you can take.
Table of Contents
- What Caused My GBP To Get Suspended?
- Step 1: Review Google’s GBP Guidelines
- Step 2: Making The Right GBP Changes
- Step 3: Clean Up Suspicious Activity
- Step 4: Submit A GBP Support Query
- Step 5: Respond To The Support Email
- Step 6: Keep Following Up With Emails
- Need Help Ranking Your GBP Higher?
Why Did My Google Business Profile (GBP) Get Suspended?
Before we jump get into how to fix a suspended Google Business Profile, lets look at some common reasons as to why suspensions happen in the first place. Google has some really strict policies, and even a very small violation can trigger a suspension.
- Incorrect business information like address or phone numbers.
- Suspicious behavior, like account managers with a history of violations.
- Posting updates or content that is explicit or deemed to be offensive.
- Using an inauthentic or incorrect business name.
- Duplicate profiles for the same location.
Knowing why your profile got suspended helps in finding the right strategy to fixing a suspended Google Business Profile.
Step 1: Review Google’s GBP Guidelines
The first thing you should do when dealing with a suspended profile is to read and go over Google’s guidelines. It’s tedious and annoying but your answer as to why your profile got suspended will be in there so you can know what went wrong.
Google’s policies cover everything from your business name format to acceptable content in your profile. Make sure your you check any new changes you made to your business profile lines up with all these guidelines before attempting to fix anything.
Step 2: Fix The Issue By Making The Right Changes Needed To Your GBP
Once you’ve thoroughly read through Google’s Guidelines and you have an idea of what recent changes you made to your GBP that could have caused your suspension. Your next step is to make the needed changes by removing, editing or adding your profile to mend it.
Step 3: Clean Up Suspicious Activity
If you your profile was flagged due to suspicious activity, like spammy content or any kind of manipulation like fake reviews or engagement. Make sure to do your best to remove it or tell Google Support that it wasn’t done by your.
Step 4: Submit A GBP Support Query
In order to contact Google Support and submit your support query, you’ll visit the Google Business Support page and click on the “Contact Us” button. After that, select the business profile that got the suspension in the “Which business do you need help with” section.
Then, in the “Tell us what we can help with” type in exactly “suspended business”. Finally, you’ll be directed to resources but just hit the “Next” button again. Finally you should see the contact option.
Step 5: Respond To Google’s Support Emails And Listen To Their Instructions
After you get your first conformation email, you should eventually get a response from a Google Support team member. Make sure to check your spam folder if you haven’t received a response after a week.
The Google Support representative will either tell you that they say the fix you made to mend the suspended profile and that they’ll remove the suspension.
They also might tell you to fix or remove something else, in which case just follow their instructions and tell them when you made the changes they requested.
If you never got a reply even after waiting a week and checking your email spam folder, contact Google Support via live chat.
Step 6: Stay Persistent With Google Support And Keep Following Up
Your final goal is to keep following up with emails and to make sure your following any instructions your given from the support team. Eventually if you do everything right, you’ll be told “No further action is required from your part”. This means your done and you just have to wait.
Need Help Ranking Your GBP Higher?
If you are still in need of any assistance or help with ranking your GBP higher or looking to grow your organic search results. Then I highly recommend you book a free consultation with the writer of this article, Ramzy, CEO & Founder of Vortex Ranker by clicking here.
